Being a Malaysian, i thought our Streamyx broadband services are the worst internet service provider in the world. I realize how wrong was i after getting hooked up by the worse Broadband ISP in Bangalore. Reason why i say so?
This thing happen when i was not around at my place
#1. Terrible customer service
I wonder why are the IT giants are moving their helpdesk to India as there are many issues over here. One is they have the thick Indian accent. Secondly, they are good in IT but they don't have the initiative to solve the issues that customers wants.
I am not saying this to bring down the Indians as i myself is one but when it comes to speaking the matter of fact, i believe that we have to accept the cruel fact. On top of that, they really need to given a proper softskill training instead of giving the same bloody script for all the issue.
#2. The customer service don't know what are they doing
If you are an TATA INDICOM BROADBAND user who had tried to contact the customer care center help, here i am just like u, extremely irritated by their stupid questions. You wanna know how stupid is that? I give you a real scenario, I called them in the morning
ME: I cant connect to my net
CS: Have you plug in your net work cable
ME: yes
CS: Is the light blinking on the modem
ME: yes
CS: can you do as per guidance
ME: sure
CS: before that i wanna put u on hold and check on something
ME: sure
minutes goes on
CS: thanks for holding, ok can you open your network connection in control panel yada yada yada and 1 hour had gone
ME: It's still not working
CS: OK, i need to escalate to second level support so that they can assist you on this.
ME : thanks
2L:hi miss we received a complain saying that blah blah blah
me: yes
2L:is it cable connected....ur this and dat wrking?ok open ur control panel....
me: ur guys just checked that and why are you doing that again?
2L: because its for verification
me: verify wat?
2L: thats the process ma'am
me:(WTF)and the clock is ticking
after one hour plus doing the same shit the L2 will tell you that its some problem with the network itself and need to be escalated to the onsite support. And that will be the last they contact you.
After that, i need to send emails to the CS and they will reply that they will arrange the technical team to call me back. and guess what, the so call technical person are those bunch of monkeys who i contacted earlier and the same script and troubleshooting steps goes on.
With frustations, i tried to look for the escalation point so that the job can be done faster and i found the nodal point officers contact here. But all my effort that i put in to type a long email and explain what had happen from day one to the day they upgraded my account to wimax then they had changed my subscription plan without my consent and then when i asked them the customer service said they will refund the money back to my account which never happen till this moment and finally about the bad service.
If you visit, the contact us page , this is what you will read
#2. The customer service don't know what are they doing
If you are an TATA INDICOM BROADBAND user who had tried to contact the customer care center help, here i am just like u, extremely irritated by their stupid questions. You wanna know how stupid is that? I give you a real scenario, I called them in the morning
ME: I cant connect to my net
CS: Have you plug in your net work cable
ME: yes
CS: Is the light blinking on the modem
ME: yes
CS: can you do as per guidance
ME: sure
CS: before that i wanna put u on hold and check on something
ME: sure
minutes goes on
CS: thanks for holding, ok can you open your network connection in control panel yada yada yada and 1 hour had gone
ME: It's still not working
CS: OK, i need to escalate to second level support so that they can assist you on this.
ME : thanks
2L:hi miss we received a complain saying that blah blah blah
me: yes
2L:is it cable connected....ur this and dat wrking?ok open ur control panel....
me: ur guys just checked that and why are you doing that again?
2L: because its for verification
me: verify wat?
2L: thats the process ma'am
me:(WTF)and the clock is ticking
after one hour plus doing the same shit the L2 will tell you that its some problem with the network itself and need to be escalated to the onsite support. And that will be the last they contact you.
After that, i need to send emails to the CS and they will reply that they will arrange the technical team to call me back. and guess what, the so call technical person are those bunch of monkeys who i contacted earlier and the same script and troubleshooting steps goes on.
With frustations, i tried to look for the escalation point so that the job can be done faster and i found the nodal point officers contact here. But all my effort that i put in to type a long email and explain what had happen from day one to the day they upgraded my account to wimax then they had changed my subscription plan without my consent and then when i asked them the customer service said they will refund the money back to my account which never happen till this moment and finally about the bad service.
If you visit, the contact us page , this is what you will read
But the fcking nodal officer never even bothered to reply my email but the customer service never failed to send me emails and call me to ask for a renewal of my subscription. My god, how shameless can they be, cant even provide proper service but when to money, they are putting the tongue out like a dog and come beg for money.We strive to resolve customer complaints at first point of contact itself – whether it is via email or by getting in touch with the customer care centre. However, in case your query or complaint is not satisfactorily resolved then you can get in touch with our Nodal Officer in your region.
Damn tataindicom broadband personels may say that im purposely trying to do some mockery or trying to spoil their good reputation. If its so, im ready to produce all my evidence from my account balance that had been deducted eventhough i was not in town ( the CS told me that someone else would have break into the house to use the internet, can u imagine how stupid is that statement). I have all the proof with me with the emails and replies that i got from the dumb ass company. Now i challenge the nodal officers to act dumb again. I will make sure this blog post will be emailed to the tataindicom authority (although the possibility to get ignore is 99%). I thought not to write about it in my blog after seeing many complains lodge online. If you google tataindicom broadband, the 1st choice wont be their domain but the TataIndicomBroadband.com Complaints - Broadband not working site.
So can all of you imagine how shitty it can be?